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COVID-19 Update

Lobby Guidelines

 

Updated June 26, 2020

Dear Valued Customers:

We are pleased to announce plans for a limited re-opening of our branch lobbies on July 6, 2020.  Branch hours and services will be restricted.  Please take a look at our Lobby Reopening Guidelines.   

Branch Services

Lobby and Drive-Up Teller Window Hours as of July 6, 2020.
All of our branch lobbies and drive-up teller windows (except our Haverhill Branch) will be open:
      Monday – Friday 9:00 am to 4:00 pm
      Saturday 9:00 am to noon

Due to construction, our Haverhill Branch will continue to offer drive-up teller only service:
      Monday – Friday 9:00 am to 4:00 pm
      Saturday 9:00 am to noon

Client Service Center
Our Client Service Center is available to assist you Monday – Friday 9 am – 4 pm and Saturday 9 am – 12:30 pm, at 978.452.1300.

After Hours Support
Our After Hours Card Care Call Center is fully operational and will continue to act as a resource to address fraud concerns, activate and deactivate cards, at 978.452.1300.  The call wait time for the Card Care Center may be longer than usual due to COVID-19 challenges.

Alternatives to In-Branch Banking
Lowell Five offers a full suite of Online, Mobile, and Telephone Banking Services. You can bank from the convenience of your home or your phone 24/7 with quick, easy, and safe access to all of your accounts.

ONLINE
BANKING
MOBILE
BANKING
TELEPHONE
BANKING
  • Schedule bill payments and manage payees
  • Schedule bill payments and manage payees
  • Get account balances
  • Transfer funds between Lowell Five accounts
  • Transfer funds between Lowell Five accounts
  • Transfer funds
  • Set alerts
  • Mobile deposit
  • Check recent transactions
  • View statements online
  • View check and deposit images
  • Multiple user access
  • Payment approvals for ACH and wires
  • Request wire transfer

Download the Lowell Five Mobile Banking App
If you haven’t already done so, download the Lowell Five Mobile Banking App to enjoy all of the features of online banking with additional conveniences enabled by your mobile device. Mobile Banking is free and secure. Go to the Apple App Store or GooglePlay to download today.

Scam Alert
Please be careful about scam artists looking to take advantage of fears surrounding the Coronavirus. Learn more at https://www.consumer.ftc.gov/.

Criminals are attempting to file illegitimate unemployment claims using stolen personal information.  To learn more about this latest scam and how to protect yourself, visit mass.gov

For more information on the Coronavirus, please visit:
Center for Disease Control
World Health Organization

We will continue to monitor the situation and will post all important updates to our website homepage.  As always, we are committed to serving you and thank you for your trust in us.

Thank you, stay safe and healthy.