Security Information Center

To Report Lost or Stolen Credit Cards Call:

800.931.3483 During Regular Business Hours
800.472.3272 After Business Hours

To Alert Us to Suspicious Activity on Your Account call:

800.931.3483 During Regular Business Hours

To Protect Your User IDs and Password:

  1. 1. Choose a unique password that is difficult to guess.
      • Don’t use passwords that are based on personal information that can be easily accessed or guessed.
      • Don’t use words that can be found in any dictionary of any language.
      • Use both lowercase and capital letters.
      • Use a combination of letters, numbers, and special characters.
      • Use passphrases when you can.
      • Use different passwords on different systems.
  1. 2. Protect your password.
      • Change your password regularly.
      • Don’t write your password down and leave it where someone can find it. It is always best to memorize your password.
      • Don’t tell anyone your passwords, and watch for attackers trying to trick you through phone calls or email messages requesting that you reveal your passwords.
      • Always remember to log out of online banking when you are visiting other websites or leaving your computer.
      • Avoid using the same User ID and Password for different online services.
      • There’s no guarantee that these techniques will prevent an attacker from learning your password, but they will make it more difficult.

Be Vigilant

      • Lowell Five Bank will never ask you to provide, verify or update your Passwords, PIN Numbers, Account Numbers, Credit Card Numbers, Social Security Number, or other personal information via an unsolicited email or phone call.
      • If you receive unsolicited correspondence about your Lowell Five Bank account(s) please call us at 800.931.3483 to verify that the correspondence is authentic.
      • Regularly check your online account balance for unauthorized activity.
      • Avoid using public computers to login to online banking.
      • If you receive an unsolicited email from Lowell Five Bank, do not open any of the links provided within the email before verify the email’s authenticity, by calling 800.931.3483.