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One Seamless Experience

Digital Banking

24/7/365 access to your accounts from any device.

Digital Banking Made Simple

Enjoy the convenience of one seamless digital banking experience, no matter how you choose to bank with us.

Money

Money Management

Track spending and manage your budget, aggregate and view external accounts, and access new planning and financial tools to get a clearer picture of your finances and plan ahead with confidence.

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Account Visibility

View all accounts where you’re an owner in a single, consolidated dashboard, giving you an all-in-one view that makes it easier to understand your full financial picture.

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Custom Dashboards

Customize your homepage layout, quickly access the tools you use most, and move through your accounts with an intuitive, modern design.

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Mobile Convenience

Check your account balances anytime and view eStatements directly in the app, so your information is always easy to access when you need it.

Digital Banking Services

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New Feature Coming Soon: ClickSWITCH

Are you over the hassle involved with moving direct deposits or automatic payments? Us too. Thanks to the upcoming ClickSWITCH feature, it's about to get even easier to move those direct deposits (payroll, government) and automatic payments from another bank to your Lowell Five Bank account.

2025 Digital Banking Upgrade FAQs

We are excited to have launched our new Digital Banking experience in October 2025. To ensure all of our customers are successfully up and running, we have provided a series of FAQs. If you have any additional questions, our Client Service Center is ready to assist you.

More Questions? Call Us
Are there changes to my sign-on ID?

No. You will use your same sign-on ID.

Are there changes to my password?

Yes. The first time you log in to the new upgraded system, you will use your existing password. The system will then prompt you to create a new password and complete the process using multi-factor authentication.

Does my password reset experience change?

Yes. New multi-factor authentication has replaced security questions, providing a much-improved experience.

Do I need to download a new app?

Apple Users: If automatic updates are enabled in your Settings, no action is needed.

Android Users: As of October 20, 2025, a new app is now available for you to download in Google Play beginning October 20th.

Does my eStatement history show?

Yes, you will have access to eStatement history, though you will need to reenroll your accounts.

Are there changes to my account view?

Accounts will be organized differently, and all accounts in which you have an ownership role will be visible.

Do I need to re-register for online banking?

No. Re-registration is not required if you are an existing online banking customer.

Can I remove accounts I don't want to see in digital banking?

The new system allows you to organize your accounts so the accounts you use most frequently are displayed on your home page.

Did my bill payment information transfer over?

Yes. Your bill payment information was carried over to the new system. However, note that the bill payment interface has a new look and feel and you will need to accept Terms & Conditions.

Did my debit card controls change?

Yes. You can now control your debit card on desktop as well as mobile.

Do my previous account nicknames show?

Yes. You will see your account nicknames in the upgraded app.

Do my external accounts and transfer history show?

Yes.

Did my previous alert settings carry over?

No. You will need to set up new alerts, and you’ll have access to additional options, including new debit card transaction and security alerts.

How can I re-link external finance services (Venmo, Rocket Money, etc.) to my account?

After our recent digital banking upgrade, some third-party apps that use data aggregators (like Plaid or Yodlee) may need you to relink your bank. This can affect any app or service that connects directly to your Lowell Five Bank Online Banking (for example Venmo, Rocket Money, Coinbase, or another financial institution’s app).

Please try the following:

  1. Log in to Online Banking on the full website (in a browser):
    • Confirm your username and password work.
    • Accept any new terms, agreements, or alerts.
  2. In the external app/website:
    • Remove/disconnect your existing Lowell Five Bank connection.
    • Add it again. If you see more than one Lowell Five Bank option, choose the one that matches our current Online Banking site.
    • Enter your Online Banking credentials and complete any security codes.
    • If the app has both a mobile app and a website, try these steps in both places.
  3. If available, use an alternate verification method:
    • Choose “verify with routing and account number” or micro-deposits instead of instant verification.

If you still see an error after trying these steps, please contact the support team for that app and let them know you’re trying to connect to Lowell Five Bank through after a digital banking upgrade. We’re happy to confirm your account is active, your Online Banking is working correctly, and there are no holds on your account.

Do I need to log into the new digital banking platform for the first time on a PC?

No. You will now have the same unified digital banking experience on PC, Mobile, and Tablet.

Get Started with Digital Banking

Bank anytime, anywhere, on any device with Lowell Five Bank Digital Banking. Here's some ways to help you get started.

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Supported Browser Requirements

Ensure a safe, secure experience with our Digital Banking platform

Review Requirements
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Speak with real people who solve problems at 978.452.1300

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Google Play™ is a registered trademark of Google Inc.

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