Security & Identity Theft
Your trust deserves protection. Lowell Five Bank combines big bank power with small bank heart to keep your information and accounts safe.
Protecting Your Finances is a Partnership
Banking today means trusting technology as much as people. At Lowell Five Bank, we strengthen both, by investing in secure systems as well as the trained professionals who monitor them. Because we go all-in for our customers, you can go about your day knowing your money and identity are protected.
Our team uses advanced fraud monitoring to safeguard your accounts and online activity. We combine multiple layers of protection — from strict privacy policies and rigorous security standards to encryption systems and ongoing employee training — all designed to keep your information secure.
By banking with Lowell Five Bank, your deposits are 100% insured by the FDIC and DIF Deposit Insurance. You can rest assured your money is protected in full.
If You Suspect Identity Theft
Act quickly! Fast reporting is the best way to minimize potential loss and protect your accounts.
Report Identity Theft Learn More About Next Steps
Report Lost/Stolen Debit Card or Suspicious Activity on Your Account
Secure Email
Lowell Five Bank's Secure Email Center keeps your private information private. Rather than sending account details through standard email — where messages can be intercepted — we’ll notify you via your regular inbox when a secure message is ready.
When Lowell Five Bank sends you a secure email message, the message is sent to a data center where it will be held for you to retrieve. The contents of the message are encrypted during transit to protect your confidentiality. At the same time, a notification message is sent informing you that a message is waiting. The notification message contains a link to a secure website. Simply click on the link, log into the system and retrieve your message.
When we send you a secure email message, you will get an email notification with a link to the system. Once logged in, you can read your message or send a secure reply. To create and send your own secure message, simply log in at any time and click on the “Compose” tab.
The first time you use Lowell Five Bank's secure email message center, you’ll be prompted to create an account with an email address and password. A confirmation message will be sent to the email address you entered. To complete the process, simply click the link in the confirmation email.
Protect Your Data
Security works best when we all play a part. We encourage you to review your accounts regularly and reach out to us immediately if something seems off. The sooner we know, the faster we can help protect your information.
Lowell Five Bank will never call, email, or text to ask for your password. If you get such a request, contact us right away.
- Update your password regularly: Aim to change it every few months to reduce the risk of unauthorized access.
- Use a unique password for online banking: Avoid reusing it for other sites or services.
- Make it complex: Combine uppercase and lowercase letters, numbers, and special characters.
- Avoid personal details: Don’t use names, birthdays, addresses, or other easily guessed information.
- Skip common words: Avoid dictionary words or predictable patterns.
- Try a passphrase: A short series of unrelated words can be easier to remember and harder to crack.
- Keep it private: Don’t write your password down or store it where others might find it.
- Never share your password
- Stay vigilant. We will never ask you via unsolicited email, text, or phone call to provide or update your passwords, PINs, account numbers, credit-card numbers, SSNs, or other personal info. If you receive unsolicited correspondence that appears to come from Lowell Five, call us at 978-452-1300 to verify.
- Don’t click links in suspicious emails or texts before verifying authenticity.
- Avoid logging in to online banking using public WiFi.
- Always log out fully before visiting other sites or leaving the computer.
- Install software updates on your devices regularly so you have the latest security patches.
- Consider signing up for eStatements and online alerts so you can monitor account access and transaction activity.