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Optimize Your Business
Digital Banking for Business
Enjoy banking outside the box right from the device in your pocket.
Run Your Business. We'll Handle the Rest.
Every minute counts when you’re running a business. Lowell Five Bank’s Business Digital Banking gives you secure, seamless access to your accounts on any device, so you can manage finances wherever work takes you. With intuitive tools for monitoring cash flow, approving transactions, and overseeing account activity, you can stay organized and responsive without stepping away from your day. It’s efficient, flexible, and built to keep your business moving.
Cash Management
Initiate wire transfers and ACH, use positive pay to help prevent fraud, view your real-time account balance, and manage your business debit cards.
Accounting
Connect your accounts directly to QuickBooks and Quicken for easier bookkeeping, manage check exceptions and account reconciliation with added security through Positive Pay, and opt in to view eStatements.
Security
Stay informed with customizable security, debit card, and transaction alerts, while protecting your accounts with built-in safeguards like multi-factor authentication, risk analysis, data encryption, and secure in-app communication.
2025 Digital Banking Upgrade FAQs
We are excited to have launched our new Digital Banking experience in October 2025. To ensure all of our customers are successfully up and running, we have provided a series of FAQs. If you have any additional questions, our Client Service Center is ready to assist you.
Are there changes to my sign-on ID?
No. You will use your same sign-on ID.
Are there changes to my password?
Yes. The first time you log in to the new upgraded system, you will use your existing password. The system will then prompt you to create a new password and complete the process using multi-factor authentication.
Does my password reset experience change?
Yes. New multi-factor authentication has replaced security questions, providing a much-improved experience.
Do I need to download a new app?
Yes. As of October 20, 2025, a new app is available for you to download in both the App Store and Google Play.
Does my eStatement history show?
Yes, you will have access to eStatement history, though you will need to reenroll your accounts.
Do I need to re-register for online banking?
No. Re-registration is not required if you are an existing online banking customer.
Are there changes to my account view?
Accounts may be organized differently than your previous view.
Can I remove accounts I don't want to see in digital banking?
The new system allows you to organize your accounts so the accounts you use most frequently are displayed on your home page.
Did my bill payment information transfer over?
Yes. Your bill payment information was carried over to the new system. However, note that the bill payment interface has a new look and feel and you will need to accept Terms & Conditions.
Did my debit card controls change?
Yes. You can now control your debit card on desktop as well as mobile.
Do my external accounts and transfer history show?
Yes.
Did my current alert settings carry over?
You are now able to set account activity, debit card, and security alerts.
How can I re-link external finance services (Venmo, Rocket Money, etc.) to my account?
After our recent digital banking upgrade, some third-party apps that use data aggregators (like Plaid or Yodlee) may need you to relink your bank. This can affect any app or service that connects directly to your Lowell Five Bank Online Banking (for example Venmo, Rocket Money, Coinbase, or another financial institution’s app).
Please try the following:
- Log in to Online Banking on the full website (in a browser):
- Confirm your username and password work.
- Accept any new terms, agreements, or alerts.
- In the external app/website:
- Remove/disconnect your existing Lowell Five Bank connection.
- Add it again. If you see more than one Lowell Five Bank option, choose the one that matches our current Online Banking site.
- Enter your Online Banking credentials and complete any security codes.
- If the app has both a mobile app and a website, try these steps in both places.
- If available, use an alternate verification method:
- Choose “verify with routing and account number” or micro-deposits instead of instant verification.
If you still see an error after trying these steps, please contact the support team for that app and let them know you’re trying to connect to Lowell Five Bank through after a digital banking upgrade. We’re happy to confirm your account is active, your Online Banking is working correctly, and there are no holds on your account.
Do I need to log into the new digital banking platform for the first time on a PC?
No. You will now have the same unified digital banking experience on PC, Mobile, and Tablet.
Did my wire templates transfer over?
Yes, and you are now able to access wire transfers directly in the Lowell Five Bank app.
Did my ACH templates transfer over?
Yes, and you are now able to access the ACH platform directly in the Lowell Five Bank app.
Are there changes to Positive Pay?
Yes. The new system includes an upgraded Positive Pay feature. Your Cash Management team is happy to review the enhancements with you anytime.
Are there changes to Remote Deposit Capture?
There are no immediate changes; updates will be introduced soon.
Are there changes to my sweep accounts?
No changes, your sweep account settings will not change.
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