ClickSWITCH® is a simple, automated tool that helps you move your direct deposits from another bank or account to your Lowell Five Bank account. Instead of contacting each employer or payment provider yourself, ClickSWITCH securely submits your new account information for you.

You can use ClickSWITCH anytime you want to change the account that receives your direct deposits.

ClickSWITCH™ simplifies the hassle of contacting all your billers and depositors to inform them of your new account information. Simply input your payment and direct deposit information to our secure ClickSWITCH™ system.

You’ll need to gather all your automatic payment and direct deposit information to get your switches started. If a field has an asterisk on the right, this information is required for the switch to be submitted. If you are in the middle of a switch, you can click “Save and Continue Later”.

Many billers and depositors are already in the system. If the company’s address is not listed, use the address that is indicated on the payment confirmation or statement the company sends you. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

You can easily submit additional switches any time! Simply log in to ClickSWITCH™ via online banking and click the correct tab in your Dashboard.

If you’d like to receive switch updates, please make sure the “Alert Emails” option is enabled in Online Banking. Otherwise, you can log in to ClickSWITCH™ at any time to check the status of your switch.

In the “Amount” box, simply type the words Payment Due or Amount Due.

Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH™ for them.

Monitoring your switches

You can monitor the status of your switches by clicking on the “View Existing Switches” on the home screen of your ClickSWITCH Dashboard.

• “Completed” - no further action needed!
• “Mailed” - if the status is more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.
• “Information Needed” - update once you have the required information.
• “Action Needed” - Determines that the company requires you to update your banking information with them online. Or the Switch is rejected for other reasons. To see the details of the action you need to take, click on the Edit icon in the Actions column.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Call our Client Service Center at 978.452.1300 or info@lowellfive.com.