We’ve updated our online and mobile banking services to provide you with one seamless, consistent digital banking experience across all your devices – mobile phone/tablet/PC. This upgrade makes it even easier for you to enjoy banking outside the box right from the device in your pocket.
New Features – Personal Banking
- Financial Tools – Track spending, aggregate accounts, and manage your finances with new budgeting and planning tools.
- External Accounts – Add and view your external accounts, including credit cards, for a consolidated, all-in-one account view.
- Account Visibility — See all accounts in which you have an ownership role.
- Customizable Dashboards with Intuitive Navigation – Personalize your view and quickly access the tools you use most.
- eStatements in the Lowell Five Bank App – Opt in and view your eStatements directly in the app.
- Running Balance in Mobile – Easily view your running account balance in the Lowell Five Bank app.
Coming soon – Personal Banking
- ClickSWITCH – Easily move direct deposits (payroll, government) and automatic payments from another bank to your Lowell Five Bank account.
New Features – Business Banking
- Integration with QuickBooks and Quicken – Seamlessly connects accounts for bookkeeping.
- New Positive Pay Platform – Self-manage check exceptions, enhanced security layers, and streamlined account reconciliation.
- Improved Cash Management Platform – Access wire transfers, ACH, and positive pay directly in the app.
- Running Balance in Mobile – Easily view your running account balance in the app.
- Debit Card Controls – Manage your business debit cards online.
- Transaction and Security Alerts – Set and receive security, debit card, and transaction alert notifications.
- eStatements in the Lowell Five Bank App – Opt in and view your eStatements directly in the app.
We're here to help
To ensure all customers are successfully up and running, our Client Service Center (978.452.1300) is ready to assist you.
FAQs
No. You will use your same sign-on ID.
Yes. The first time you log in to the new upgraded system, you will use your existing password. The system will then prompt you to create a new password and complete the process using multi-factor authentication.
Yes. New multi-factor authentication will replace security questions, providing a much-improved experience.
Personal Banking Customers: If automatic updates are enabled in your Settings no action is needed.
Business Banking Customers: The new app will be available for you to download in the App Store beginning October 20th.
Personal Banking Customers: The new app will be available for you to download in Google Play beginning October 20th.
Business Banking Customers: The new app will be available for you to download in Google Play beginning October 20th.
Yes, you will have access to eStatement history, however you will need to reenroll your accounts.
No. Re-registration is not required if you are an existing online banking customer.
Personal Banking Customers: Accounts will be organized differently, and all accounts in which you have an ownership role will be visible.
Business Banking Customers: Accounts may be organized differently than your current view.
The new system allows you to organize your accounts so the accounts you use most frequently are displayed on your home page.
Yes. Your bill payment information will carry over to the new system. However, note that the bill payment interface will have a new look and feel and you will need to accept Terms & Conditions. Please take a moment to verify payee information and scheduled payments.
Yes. You can now control your debit card on desktop as well as mobile.
Personal Banking Customers: Yes. You will see your account nicknames in the upgraded app.
Yes.
Personal Banking Customers: You will need to set up new alerts, and you’ll have access to additional options, including new debit card transaction and security alerts.
Business Banking Customers: You will now be able to set account activity, debit card, and security alerts.
No. You will now have the same unified digital banking experience on PC, Mobile, and Tablet.
Business Banking Customers: Yes, and you will now be able to access wire transfers directly in the Lowell Five Bank app.
Business Banking Customers: Yes, and you will now be able to access the ACH platform directly in the Lowell Five Bank app.
Business Banking Customers: Yes. The new system includes an upgraded Positive Pay feature. Your Cash Management team will review the enhancements with you prior to the conversion weekend to ensure a smooth transition.
Business Banking Customers: There are no immediate changes; updates will be introduced soon.
Business Banking Customers: No changes, your sweep account settings will not change.