Get ready for a new digital banking experience!
Beginning October 20, 2025 Lowell Five Bank customers will have access to ‘next-level’ Digital Banking tools and enhancements. We are updating our online and mobile banking services to provide you with one seamless, consistent digital banking experience across all your devices – mobile phone/tablet/PC. This upgrade will make it even easier for you to enjoy banking outside the box right from the device in your pocket.
Upgrade Timeline
What you need to know
The following services will be unavailable October 17-19, 2025:
- Online Banking
- Mobile Banking
- Bill Pay
- Mobile Deposit
The following services will remain available during the weekend upgrade:
- Debit Card Use
- ATM Use
- Telephone Banking
List of enhancements
New Features – Personal Banking
- Financial Tools – Track spending, aggregate accounts, and manage your finances with new budgeting and planning tools.
- External Accounts – Add and view your external accounts, including credit cards, for a consolidated, all-in-one account view.
- Account Visibility — See all accounts in which you have an ownership role.
- Customizable Dashboards with Intuitive Navigation – Personalize your view and quickly access the tools you use most.
- eStatements in the Lowell Five Bank App – Opt in and view your eStatements directly in the app.
- Running Balance in Mobile – Easily view your running account balance in the Lowell Five Bank app.
Coming soon – Personal Banking
- ClickSWITCH – Easily move direct deposits (payroll, government) and automatic payments from another bank to your Lowell Five Bank account.
New Features – Business Banking
- Integration with QuickBooks and Quicken – Seamlessly connects accounts for bookkeeping.
- New Positive Pay Platform – Self-manage check exceptions, enhanced security layers, and streamlined account reconciliation.
- Improved Cash Management Platform – Access wire transfers, ACH, and positive pay directly in the app.
- Running Balance in Mobile – Easily view your running account balance in the app.
- Debit Card Controls – Manage your business debit cards online.
- Transaction and Security Alerts – Set and receive security, debit card, and transaction alert notifications.
- eStatements in the Lowell Five Bank App – Opt in and view your eStatements directly in the app.
What can you do to get ready?
We’re making this transition quick and easy. There are two things you can to do to help us ensure a seamless transition.
Please make sure your contact information is up to date in your Online Banking profile— it’s required for the new multi-factor security layer. Review and update your email address and telephone number by completing one of the following:
- Online: Log in, go to My Profile (top-right menu)
- By phone 978.452.1300
- By secure email: Send a secure message
- In branch: List of locations
Review our FAQs to cover additional questions.
We're here to help
Extended Customer Service Hours – Starting October 20, 2025
To ensure all customers are successfully up and running, our team will offer extended customer service hours Monday through Saturday for two weeks beginning October 20, 2025. For specific hours and updates, please visit lowellfive.com or call 978.452.1300.
FAQs
We will be open Saturday, October 18, 2025 during normal business hours and closed on Sunday, October 19, 2025.
Please visit our website location page for a listing of branch locations and hours of operation.
No. Online Banking and Mobile Banking will unavailable beginning 5PM on Friday, October 17 until 8AM Monday, October 20 to allow for the upgrade.
Yes. During the upgrade, you can check our website for updates and other information.
Yes. During the upgrade, you can use your cards as you normally would.
Yes. During the upgrade, you can use ATMs as you normally would.
Yes. During the upgrade, you can use telephone banking as you normally would.
No. If you have a online payment or transfer scheduled during the upgrade window, you can reschedule it for a time before October 17. Otherwise, it will go through after the upgrade.
No. Please make your payments or transfers before October 17 or after October 20. If you need to make a payment or transfer during the upgrade window, you can stop by a branch during business hours on Saturday, October 18.
No. If you anticipate that you will need to use online bill pay during the upgrade window, please reschedule the transaction for a time before October 17 or after October 20.
No. If you need to make a deposit during the upgrade period, please visit a branch during regular business hours or a Lowell Five Bank ATM.
No. You will use your same sign-on ID.
Yes. The first time you log in to the new upgraded system, you will use your existing password. The system will then prompt you to create a new password and complete the process using multi-factor authentication.
Yes. New multi-factor authentication will replace security questions, providing a much-improved experience.
No. Re-registration is not required if you are an existing online banking customer.
Personal Banking Customers: Accounts will be organized differently, and all accounts in which you have an ownership role will be visible.
Business Banking Customers: Accounts may be organized differently than your current view.
The new system allows you to hide accounts.
Yes. Your bill payment information will carry over to the new system. However, please note that the bill payment interface will have a new look and feel.
Yes. You can now control your debit card on desktop as well as mobile.
Personal Banking Customers: Yes. You will see your account nicknames in the upgraded app.
Yes
Personal Banking Customers: You will need to set up new alerts, and you’ll have access to additional options, including new debit card transaction and security alerts.
Business Banking Customers: You will now be able to set account activity, debit card, and security alerts.
Yes
No. You will now have the same unified digital banking experience on PC, Mobile, and Tablet.
Personal Banking Customers: If automatic updates are enabled in your Settings no action is needed.
Business Banking Customers: The new app will be available for you to download in the App Store beginning October 20th.
Personal Banking Customers: The new app will be available for you to download in Google Play beginning October 20th.
Business Banking Customers: The new app will be available for you to download in Google Play beginning October 20th.
Business Banking Customers: Yes, and you will now be able to access wire transfers directly in the Lowell Five Bank app.
Business Banking Customers: Yes, and you will now be able to access the ACH platform directly in the Lowell Five Bank app.
Business Banking Customers: Yes. The new system includes an upgraded Positive Pay feature. Your Cash Management team will review the enhancements with you prior to the conversion weekend to ensure a smooth transition.
Business Banking Customers: There are no immediate changes; updates will be introduced soon.
Business Banking Customers: No changes, your sweep account settings will not change.